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Office environment solutions for supporting knowledge workers’ occupational well-being
(2021)
Opinnäytetyö keskittyy työhyvinvointiin toimistoympäristössä. Työn tavoitteena on selvittää, millaisten fyysiseen työympäristöön liittyvien ratkaisujen avulla voidaan tukea tietotyöläisten koettua hyvinvointia. Tarkoituksena opinnäytetyöllä on tukea...
The thesis deals with well-being in the office environment. The objective of the study was to find out the physical work environmental solutions that support the well-being of knowledge workers. The aim was to help workplace designers work and reveal the changed needs concerning physical office space in the post-COVID-19 era. The development project was commissioned by Workspace Oy and the case company was selected from their client base. This thesis follows the theories from knowledge-based working, modern work, workplace development and occupational well-being. All these areas of interest had a role in creating the conclusions of the thesis. Modern knowledge work by its nature is challenging for workplace development. Spaces should support collaborative teamwork, focused individual work and hybrid working. Not to forget that all employees experience well-being individually. The development work begun with a desktop study which focused on analyzing workplace surveys done to the client company’s previous customers. To deepen the understanding of the research topic, theme interviews were done for Workspace Oy’s selected project managers. At the last stage of the development project, co-creative workshops were held to gather user insight to the matter. The development project utilized service design methods. The Double Diamond framework guided the development project, construction of workshop structure and facilitation plan. The results were derived from analyzed stakeholder insights that were combined with the theory introduced in this thesis. Well-being is one of the top factors when a knowledge worker evaluates their employer. This thesis focused on physical work environment and what can be done at the offices to support the post-COVID hybrid working. Several concrete solutions came up, mainly to support the hybrid working at the office. Yet it must be stated that many well-being factors cannot be solved with space planning. A more holistic approach is needed to answer the well-being challenge of a knowledge worker in the post-pandemic era. Keywords: Knowledge work, modern work, occupational well-being, activity-based office...
The thesis deals with well-being in the office environment. The objective of the study was to find out the physical work environmental solutions that support the well-being of knowledge workers. The aim was to help workplace designers work and reveal the changed needs concerning physical office space in the post-COVID-19 era. The development project was commissioned by Workspace Oy and the case company was selected from their client base. This thesis follows the theories from knowledge-based working, modern work, workplace development and occupational well-being. All these areas of interest had a role in creating the conclusions of the thesis. Modern knowledge work by its nature is challenging for workplace development. Spaces should support collaborative teamwork, focused individual work and hybrid working. Not to forget that all employees experience well-being individually. The development work begun with a desktop study which focused on analyzing workplace surveys done to the client company’s previous customers. To deepen the understanding of the research topic, theme interviews were done for Workspace Oy’s selected project managers. At the last stage of the development project, co-creative workshops were held to gather user insight to the matter. The development project utilized service design methods. The Double Diamond framework guided the development project, construction of workshop structure and facilitation plan. The results were derived from analyzed stakeholder insights that were combined with the theory introduced in this thesis. Well-being is one of the top factors when a knowledge worker evaluates their employer. This thesis focused on physical work environment and what can be done at the offices to support the post-COVID hybrid working. Several concrete solutions came up, mainly to support the hybrid working at the office. Yet it must be stated that many well-being factors cannot be solved with space planning. A more holistic approach is needed to answer the well-being challenge of a knowledge worker in the post-pandemic era. Keywords: Knowledge work, modern work, occupational well-being, activity-based office...